Building a Safe Networking Community Using Generative AI and ML

Summary

Imprint.Live needed Folio3’s expertise to design and implement a robust and scalable digital ecosystem that enhances user engagement while ensuring strict moderation and compliance with safety guidelines. Folio3 provided end-to-end services to develop workflows, AI-based moderation systems, and user-centric features that aligned with the client’s mission of promoting value-driven interactions.

Customer

Imprint.Live is an innovative social media platform that fosters meaningful connections and values-based interactions among its users. The platform is focused on creating a safe and engaging community through features like content sharing, AI moderation, and interactive tools. Imprint.Live's operations emphasize inclusivity, user safety, and engagement by promoting key values such as sustainability, respect, and laughter.

Understanding the Challenge

The client faced several challenges, including

• Ensuring Safe Content Sharing: Managing inappropriate content while encouraging positive interactions.
• Scalability: Handling diverse user interactions and maintaining seamless operations.
• Personalized Experiences: Delivering tailored content aligned with users' values.
• Regulatory Compliance: Adhering to age-specific guidelines and content policies.

Solution

Folio3 developed a comprehensive solution designed to enhance user experience and ensure platform safety. The solution included streamlined workflows for registration and content sharing, advanced AI-driven moderation tools for content safety, personalized features tailored to user values, and engaging gamification elements like quizzes and games to drive user interaction.

Key features developed by Folio3 as a development partner for Imprint.Live include:

• Content Moderation: AI-based moderation using Azure Content Safety and CheckStep APIs. Human intervention for flagged content.
• AI Chatbot (Rudi): Intent classification and response generation. File-based queries and document vectorization using Azure OpenAI.
• Subscription Management:Multi-tier subscription model with discounts for specific user groups (e.g., students).
• Moderation and Reporting: Real-time moderation of imprints, messages, and user profiles. Reporting workflows for user and content management.

Result

The implementation of Folio3’s solution resulted in a 90% accuracy in content moderation using CheckStep, significantly reducing inappropriate content visibility. User engagement improved by 35% due to interactive features like quizzes and games, while the platform efficiently scaled to support a 50% increase in its user base, maintaining compliance with age-specific regulations.