Semantic search improves how users access information by understanding intent and context rather than relying on keywords. Our solution helps organizations make knowledge easier to find across customer and agent environments.
Standard enterprise search tools often struggle to meet modern CX and support requirements.
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Keyword-based search returns results based on exact matches, often missing relevant information when users phrase queries differently.
Knowledge is stored across CRMs, ticketing tools, documents, and portals, making consistent access challenging.
Different platforms deliver different results, creating uneven experiences for customers and support teams.
Our semantic search solution is built for customer experience use cases, helping users retrieve relevant information based on meaning, intent, and context. It supports customer support, internal service desks, and self-service channels by improving access to existing knowledge without replacing current systems.
Learn MoreSemantic search can be combined with structured content or workflows to help users navigate information step by step.
Help agents locate relevant answers quickly during live customer interactions.
Experience delivering enterprise data and AI solutions across customer-facing and internal systems.
Teams with expertise in natural language processing, search technologies, and CX system integration.
Trusted by organizations across industries to design scalable and practical technology solutions.
Solutions adapted to existing platforms, data sources, and operational requirements.
Folio3 AI leverages the world’s most powerful AI frameworks, models, and acceleration platforms to build secure, scalable, and production-ready AI solutions. Our expertise spans generative AI, deep learning, MLOps, and high-performance inference.
If you’re exploring ways to make knowledge more accessible for customers and teams, we can help evaluate and implement a semantic search approach that fits your environment.
Contact Us
Contact us at +1 408 365-4638 or email us using the form below. via contact@folio3.ai
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+1 408 365-4638
contact@folio3.ai
6701 Koll Center Parkway, #250 Pleasanton, CA 94566
